At Safeonline we pride ourselves on the experience and knowledge of our team. Whether you are dealing with brokers, support technicians, claims handlers or our finance team, each member of Safeonline will strive to deliver best-in-class service to ensure your business needs are met.

Chris Cotterell
Chris Cotterell Chief Executive Officer & Founder

I am the founder and CEO of Safeonline. Having started my career in insurance back in 1984, I founded Safeonline in 1998 as a specialist insurance broker to handle all manner of cyber and other niche insurance lines, and we are now one of the leading independent brokers in the market.

steve russell
Steven Russell Head of Broker Support & Partner

I have over 25 years of experience of working for Lloyd`s brokers and joined Safeonline in 2000 soon after the formation of the company. I am currently responsible for all aspects of regulatory compliance and document production at Safeonline, providing support and advice to our broker team in order that they can deliver the best possible service to our clients.

Ketan Mistry
Ketan Mistry Accounts Manager

I joined the accounts team at Safeonline in 2012, bringing 17 years accounting experience in the London market with companies such as Amlin, Allianz Marine and Aviation, and Chubb. I work on various projects to streamline accounting processes and improve the efficiency of the department.

andrew stuart
Andrew Stuart Head of Political Risk & Business Development

With 35 years in a variety of disciplines in the Lloyd`s market, I specialise in placing Political risks, including Terrorism & War worldwide, also Product Recall, Contingency, and K & R. I have a strong insight into the workings of the Lloyd`s market, providing support & advice to our broker team & clients.

  • +44 0207 954 4427
Claire Ferrie Broker

In 2014 I joined Safeonline to work with the financial, professional and IP team. I am currently helping develop the commercial PI business by utilising and developing relationships I have formed over my insurance career.

  • +44 0207 954 4428
Chris Budd
Chris Budd Broker

I joined Safeonline in 2012 with 20 years experience in insurance. I spent the early part of my career as a claim`s account handler/broker, learning how to handle a range of claims from inception through to settlement. I currently head up the international financial lines team, handling a range of wholesale and retail business for all manner of professions.

  • +44 0207 954 4423
Adam Maher Broker

I have 13 years` experience in the insurance industry, and have been responsible for setting up binding authorities with leading Lloyd`s syndicates in various classes of business from Property through to Casualty, Management Liability and other Professional Lines.

  • +44 0207 954 4410
Ken Bilby Broker

I have been in the insurance/reinsurance industry since 1966 and have handled most classes of business on a worldwide basis. I currently handle delegated authority business and my role is to develop this aspect for Safeonline.

  • +44 0207 954 4435
Grant Richardson
Grant Richardson Broker Support

Having worked in a technical support role for over 20 years in some of the biggest brokers including Marsh, Willis and JLT, I bring a wealth of experience with me to Safeonline. With considerable knowledge of London Market processes, I have had considerable exposure to insurance tax procedures and I am considered as Safeonline`s taxation expert.

Matt Keeble
Matt Keeble Broker Support

I joined Safeonline as a Broker Technician, responsible for providing technical support to maintain the operating and performance standards of the broking team. I am also responsible for the processing of premiums as well as producing and issuing client documentation, assisting the broking team with producing MRC slips and endorsements.

jessica boakes
Jessica Boakes Broker Support

I joined Safeonline as part of the broker support team, bringing with me nearly 10 years` experience working in the technician and broker support functions of some of the London Market`s biggest brokers. I have worked on numerous classes of business, building up a strong skill-set in handling the detailed documentation required for a fast-moving broking team.

ian cavalier
Ian Cavalier Head of Claims

I have 20 years of experience working within the Lloyd`s market for brokers, insurers and service providers. I joined Safeonline in 2010 to head up the claims department and have ultimate responsibility for all aspects of claims handling for our core classes including cyber, technology E&O, media liability and intellectual property.

joy vyas
Joy Vyas Credit Controller

I joined Safeonline in 2014, with over 35 years experience in all aspects of credit control, including high volume and high profile accounts. I am responsible for debtor management and cash allocation across EUR, USD and GBP, and have built strong working relationships with our clients.

Sarah Bryant Broker

I joined Safeonline in 2018 as part of the Financial Lines team. I am involved in the placing of new business as well as maintenance of renewals. Additionally, I have recently started to become more involved with Contingency Cancellation Insurance. Having recently passed my CII LM2 exam, I now look to enhance my expertise through further study.

David Armstrong - Business Development
David Armstrong Business Development

I joined Safeonline in 2019 with 15 years insurance market experience. The early part of my career I was a Management Liabilities underwriter for a large Insurer in London. My focus began to move from underwriting to Business Development within the UK where I have spent the last 8 years building and strengthening relationships.

  • +44 020 7954 4401
rachael sheppard
Rachael Sheppard Accounts Assistant

I joined Safeonline in 2013 as part of the accounts team, bringing management skills and 19 years experience in all aspects of insurers accounting.

I am responsible for non-bureau creditors accounts, making sure they are paid on time and in keeping with agreements across all currencies, and have built a strong working relationship with our clients.

Freddy Ruff - Broker
Freddy Ruff Broker

I entered the Insurance market in 2016 after graduating with a degree in Business and Management Studies. I began working as a New Business Development Executive within UK Professional Liability, focusing on the financial and legal sectors. I joined Safeonline early 2019 as a broker. I will work on placing Professional Liability, Cyber and Technology risks.

  • +44 020 7954 4429
Sam Blakeley Broker

I entered the insurance market in 2013, after graduating in Economics, as a North American professional liability claims handler. I joined Safeonline in early 2018 as a broker for the Technology, Cyber & Media team and work on placements for clients from across the globe. Having attained the Dip CII qualification, I am currently studying towards the ACII.

Tom Milner - Full Stack Developer
Tom Milner Systems Developer

I joined the IT team at Safeonline in August 2019 as a Full Stack Developer. I came with 7 years of programming experience in .NET and I work on developing iQ, our bespoke broking platform used by our clients and internal team.