At Safeonline, we understand how important an efficient and responsive claims service is to our clients.
Committed to providing the best service possible, our claims department is at the foundation of every Safeonline policy and is one of our greatest strengths. We pride ourselves on the expertise and skills of our claims team, as we know that when our clients experience a claim, it’s not just about making the insured whole again.
Our claims team is headed up by Ian Cavalier, an insurance claims professional with over 20 years experience in the London market.
Ian has been the Head of Claims for Safeonline since July 2010, and has significant experience with data breach/cyber, technology E&O, media liability and intellectual property claims, as well as other types of professional indemnity along with D&O, EPL, A&E, BI and other emerging classes for us.
His key responsibilities are:
- Managing and coaching our claims team
- Working closely with insurers, brokers, agents and loss adjusters
- Making sure that claims are dealt with according to financial services industry regulations
- Dealing with complaints and appeals
- Working on complex or fraudulent cases that need experience and specialist knowledge
- Maintaining quality and service standards
- Keeping accurate records for Board Level M.I. Reporting
- Responsibility for the department’s productivity and targets
If you would like to let us know how you think we could improve our service, or raise a formal issue, please contact Ian to make the claims team aware.
As per our claims charter we will work with you to investigate and identify the best solution in a timely manner.
The Safeonline Claims Charter
Prompt notification of a claim is a condition of all insurance policies, and failure to comply with this may prejudice the insureds position should a claim occur. It is therefore essential that any claim made against the insured, or any occurrence which might give rise to a claim is notified immediately in accordance with policy conditions.
Insurers and Safeonline then have an opportunity of giving you guidance and advice as necessary.
At Safeonline we are committed to providing you with a prompt, professional, competent and high quality claims service. As a minimum, we will:
- Acknowledge all new claims within 3 working days
- Provide claims references and next steps for seamless reporting
- Inform the progress of any claim at regular and appropriate intervals
Richard A. Kissel
Attorney at Law
“I have been involved as an attorney for the London insurance market since 1980. Cav, as he is affectionately called, is what I consider to be an “old school” London claims handler – and that’s a good thing! So many claims handlers today are merely processors of information, not really understanding the underlying commercial transaction that underwriters enter into with Safeonline’s clients.
Cav is exceptional in this regard. He is an intelligent, good natured, hard working, communicative claims handler, who represents the interests of Safeonline’s clients well. He brings care to his profession, which unfortunately is also exceptional today.”
Ian can be reached on +44 (0)207 954 4415 or +44 (0)7818 554 558 or via email.
If you have a more general query or are going to be requesting a claims loss run for an existing client, please email email@example.com.